General Terms and Conditions of Service
Please read these terms carefully before utilizing FiberHub to check coverage and order telecom broadband plans in Saudi Arabia.
1. Scope of Service & Platform Role
FiberHub operates as a comparison and subscription request platform for residential fiber broadband and 5G internet services in the Kingdom of Saudi Arabia. The platform enables users to check building distribution box options, compare plans, and submit subscription requests for the selected operator.
2. Pricing & VAT
Displayed prices include the standard 15% Saudi VAT (in accordance with ZATCA regulations). FiberHub charges no extra platform fees or deposits to the consumer for comparing plans or submitting subscription requests.
3. Coverage Accuracy & Service Eligibility
Coverage check outputs rely on location and metallic plate data. Final activation is subject to physical site inspection and available terminal ports by the carrier technician.
4. User Obligations
Users agree to provide authentic and accurate details (name, phone number, address or plate code) to avoid delivery failure, and ensure presence at the premises during the scheduled technician appointment.
5. Intellectual Property & Operator Trademarks
All operator trademarks and logos (stc, Mobily, Salam, Zain) remain the exclusive property of their respective owners and are displayed to identify and compare available plans.
6. Limitation of Liability & Carrier Contracts
The contractual subscription, billing, and technical warranty relationship is established directly between the subscriber and the selected carrier. Service availability, speeds, and commitment terms are governed by the carrier's final subscriber contract.
7. Consumer Rights & Free Aggregator Guarantee
FiberHub commits to complete commercial transparency and consumer rights protection:
100% Free Consumer Service: Using our platform, comparing plans, and ordering connections is entirely free of charge with zero hidden fees.
No Pre-Contractual Obligation: Requesting a coverage check or submitting contact details carries zero binding liability until a formal contract is signed with the carrier.
Pre-Installation Cancellation Right: You may cancel your order at any stage prior to technician dispatch without any platform fee.
Commitment & Equipment Transparency: We clearly disclose contract duration (12-month, 24-month, or open contract), router ownership, and early termination rules as defined by carrier tariffs.
8. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. The competent courts in Riyadh hold exclusive jurisdiction over any disputes arising hereunder.